Discom360 Support

Consumer App and Field App help

Need help using Discom360? This page covers the most common steps for the Discom360 Consumer App and Discom360 Field App.

Before You Start

  • Use the latest version of the app available to you.
  • Make sure your phone has an active internet connection.
  • Keep your registered email address or mobile number ready for login verification.
  • Allow camera, photo, and location permissions when the app asks for them. Some field and grievance features need these permissions to work correctly.

Consumer App

For electricity consumers checking account, billing, wallet, usage, and grievance information.

Login

  • Open the app and enter your registered email address or mobile number.
  • Request the login OTP and enter the 6-digit code.
  • If you do not receive the OTP, check network coverage and confirm that your registered details are correct with your utility.

Billing and Wallet

  • Use the billing or wallet service from the app home screen.
  • If a balance, recharge, or bill does not appear immediately, refresh the screen after a few minutes.
  • For payment-related support, keep the transaction date, amount, and reference number ready.

Usage and Grievances

  • Use consumption history to review recent usage and trends.
  • Use the grievance service to raise service issues from the app.
  • Add clear photos and comments where requested so the support team can review the issue faster.

Field App

For field employees working on assigned meter and service tasks.

Login and Tasks

  • Sign in with the account assigned by your organization.
  • Open your task list to view assigned work.
  • If a task is missing, refresh the task list and confirm the assignment with your supervisor.

Completing Field Work

  • Open the assigned task and follow the fields shown in the app.
  • For installation, removal, replacement, or repair work, verify the meter details before submitting.
  • Capture required proof photos and location details when requested.
  • Submit only after checking that all required fields are complete.

Sync and Outbox

  • If network coverage is poor, submitted work may remain pending until the app can sync.
  • Keep the app open on a stable connection and check the outbox or pending submissions screen if available.
  • Do not uninstall the app while submissions are pending.

Troubleshooting

  • Login or OTP problem: check internet connectivity, verify the registered email or mobile number, then try again.
  • Data not refreshing: pull to refresh where available, reopen the app, or try again after a few minutes.
  • Camera or photo problem: allow camera and photo permissions in phone settings.
  • Location problem: turn on GPS/location services and allow location permission for the app.
  • Field sync problem: move to a stable network area and keep the app open until pending submissions are sent.

When Contacting Support

To help us resolve your issue faster, include the app name, registered email or mobile number, consumer number or task details if applicable, a short description of the issue, screenshots, and the time the issue occurred.

Contact

Email
[email protected]
Phone
+91-9522200041